Sr. Servicenow Business Analyst

DXC Technology UK

In-person collaboration with flexibility for individual work styles.
Servicenow itsm platform experience
Business requirements gathering and documentation
Stakeholder collaboration and workshop facilitation
DXC Technology UK is seeking a Sr. ServiceNow Business Analyst to act as a liaison between stakeholders and technical teams, focusing on ITSM processes within the ServiceNow platform. The role requires experience in large-scale ServiceNow implementations, with responsibilities including requirements gathering and documentation, solution translation, and post-implementation support

Job Summary

  • This role serves as a key liaison between stakeholders and the technical team to translate business requirements into effective ServiceNow ITSM solutions.
  • The successful candidate will drive the analysis, design, and implementation of ITSM processes while supporting strategic initiatives to optimize service delivery.
  • DXC Technology fosters an inclusive environment prioritizing in-person collaboration while offering flexibility to support individual work styles and wellbeing.

Matching Summary

Match Score: 85

DXC Technology UK is seeking a Sr. ServiceNow Business Analyst to act as a liaison between stakeholders and technical teams, focusing on ITSM processes within the ServiceNow platform. The role requires experience in large-scale ServiceNow implementations, with responsibilities including requirements gathering and documentation, solution translation, and post-implementation support.

Skills & Requirements

Must-have

  • ServiceNow ITSM platform experience
  • Business requirements gathering and documentation
  • Stakeholder collaboration and workshop facilitation
  • Incident, Problem, Change module configuration
  • Integration with other platforms and tools

Nice-to-have

  • Reporting and dashboarding in ServiceNow
  • Post-implementation support and continuous improvement
  • Ability to work independently in cross-functional teams
  • Experience with large-scale implementations

Key Requirements

  • Experience in large-scale ServiceNow implementations
  • Familiarity with ServiceNow reporting and dashboarding
  • Proven ability to work independently and collaboratively

Work Rights

Not specified

Tailored Resume

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