Senior Manager, Customer Experience & Solutions (tokyo, Japan)

Figma

Tokyo, Japan
On-site
10+ years in saas customer-facing roles
6+ years leading solutions consulting teams
Business-level english proficiency
Figma is seeking a Senior Manager for Customer Experience & Solutions in Tokyo, Japan, to lead a team focused on enhancing customer engagement and adoption. The ideal candidate should possess extensive experience in customer-facing technical sales roles, particularly within the SaaS industry, and be proficient in both Japanese and English

Job Summary

  • This senior leadership role oversees the end-to-end technical and value experience for customers from pre-sales through long-term adoption.
  • The ideal candidate will partner with Japan Sales leadership to align on pipeline, deal strategy, and motions connecting technical value to revenue.
  • Candidates must have business-level Japanese and English proficiency to serve as an executive sponsor for strategic customer relationships.

Matching Summary

Match Score: 85

Figma is seeking a Senior Manager for Customer Experience & Solutions in Tokyo, Japan, to lead a team focused on enhancing customer engagement and adoption. The ideal candidate should possess extensive experience in customer-facing technical sales roles, particularly within the SaaS industry, and be proficient in both Japanese and English.

Skills & Requirements

Must-have

  • 10+ years in SaaS customer-facing roles
  • 6+ years leading Solutions Consulting teams
  • Business-level English proficiency
  • Deep technical credibility in sales
  • Experience scaling customer-facing functions

Nice-to-have

  • Experience building post-sales teams
  • Familiarity with MEDDICC framework
  • Prior experience managing managers
  • Background in design or development
  • Previous Figma platform experience

Key Requirements

  • 10+ years in customer-facing technical sales within SaaS
  • 6+ years leading Solutions Consulting or Sales Engineering teams
  • Business-level English proficiency
  • Business-level Japanese proficiency

Work Rights

Not specified

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