Customer Experience Associate- Cantonese And/or Mandarin Language Skills Are Considered An Asset.
TD Canada Trust
Burnaby, British Columbia, Canada
Base: $22.50 - $28.33 cad; bonus/equity: not speci...
Customer transaction processing
Customer needs assessment
Resolving customer concerns
At TD Canada Trust, we are the frontline of TD Bank, striving to build deep and long-lasting relationships with customers by performing a broad range of customer service transactions and providing information and advice on services, products, and solutions
Job Summary
At TD Canada Trust, we are the frontline of TD Bank, striving to build deep and long-lasting relationships with customers by performing a broad range of customer service transactions and providing information and advice on services, products, and solutions.
In this role, you will process financial transactions, understand and determine customer needs to recommend solutions, and respond and resolve customer concerns.
TD is committed to providing fair and equitable compensation opportunities, growth opportunities, and skill development, with a total rewards package including base salary, variable compensation, and benefits.
Matching Summary
At TD Canada Trust, we are the frontline of TD Bank, striving to build deep and long-lasting relationships with customers by performing a broad range of customer service transactions and providing information and advice on services, products, and solutions.
Salary
Base: $22.50 - $28.33 CAD; Bonus/Equity: Not specified; Benefits: Not specified
Skills & Requirements
Must-have
Customer transaction processing
Customer needs assessment
Resolving customer concerns
Promoting banking solutions
MS Office and internet proficiency
Nice-to-have
Charming self
Sense of achievement
Positive diverse equitable work environment
Team effectiveness
Personal performance development
Key Requirements
High School diploma and/or 1+ years of relevant experience
Undergraduate degree or equivalent is an asset
Strong administration, organizational, planning and time management skills
Dynamic communicator with established customer experience skills