Onboarding Manager, Team Lead - Smb

ABC Fitness

Ireland, Ireland
On-site
Operational health of onboarding function
Monitor onboarding pipeline accuracy
Drive performance against key metrics
ABC Fitness is seeking an Onboarding Manager, Team Lead for their global Onboarding team, focused on onboarding new customers in the EMEA and APAC regions. The ideal candidate will possess strong operational and leadership skills, with a commitment to fostering a collaborative team environment

Job Summary

  • As a key member of our global Onboarding team, you will support our colleagues and customers in the EMEA and APAC regions.
  • Lead, develop, and support a team of Onboarding Managers responsible for guiding clients through their onboarding journey.
  • ABC Fitness is the #1 software provider for fitness businesses of any size, all around the world.

Matching Summary

Match Score: 85

ABC Fitness is seeking an Onboarding Manager, Team Lead for their global Onboarding team, focused on onboarding new customers in the EMEA and APAC regions. The ideal candidate will possess strong operational and leadership skills, with a commitment to fostering a collaborative team environment.

Skills & Requirements

Must-have

  • Operational health of onboarding function
  • Monitor onboarding pipeline accuracy
  • Drive performance against key metrics
  • Lead, develop, and support Onboarding Managers
  • Collaborate with internal teams
  • Partner with Sales for smooth transition

Nice-to-have

  • Inspire a team and lead by example
  • Customer-centric individual
  • Continuous learning and mentorship
  • Inclusive environment
  • Ambitious and authentic culture

Key Requirements

  • Experience managing high-volume onboarding pipelines (35+ customers)
  • Strong operational mindset with experience in forecasting, pipeline management, and capacity planning
  • Proven ability to drive accountability and process adherence
  • Strong analytical skills
  • Excellent written and verbal communication skills
  • High EQ and interpersonal skills
  • Demonstrated leadership capability

Work Rights

Not specified

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