2ª Jefe/a Recepción - Barceló Hamilton Menorca

Barceló Hamilton Menorca

Menorca, Spain
Supervise planning of reservations
Manage rooming lists
Handle customer complaints
In collaboration with the Head of Department, you will be responsible for daily supervision of short, medium, and long-term room reservation planning, occupancy reports, statistics, and lists of no-shows and VIP clients

Job Summary

  • In collaboration with the Head of Department, you will be responsible for daily supervision of short, medium, and long-term room reservation planning, occupancy reports, statistics, and lists of no-shows and VIP clients.
  • You will personally handle customer complaints, informing the affected departments, and propose improvements to the Head of Department.
  • Barceló Hotel Group offers geographical mobility, career development plans, and access to excellent training programs, alongside exclusive discounts on hotels and travel, health insurance, and leisure activities.

Matching Summary

In collaboration with the Head of Department, you will be responsible for daily supervision of short, medium, and long-term room reservation planning, occupancy reports, statistics, and lists of no-shows and VIP clients.

Skills & Requirements

Must-have

  • supervise planning of reservations
  • manage rooming lists
  • handle customer complaints
  • collaborate on room rate policy

Nice-to-have

  • flexible, collaborative, responsible environment
  • mobility across countries
  • career development opportunities
  • commitment to sustainability

Key Requirements

  • minimum one year similar experience
  • high level English
  • degree in Tourism, ADE or similar
  • Vocational Training in Hospitality

Work Rights

Not specified

Tailored Resume

Cover Letter