Syneos Health is a leading fully-integrated life sciences services organization built to accelerate customer success by partnering with innovators across the drug development continuum
Job Summary
Syneos Health is a leading fully-integrated life sciences services organization built to accelerate customer success by partnering with innovators across the drug development continuum.
The Senior Director is accountable for incident, problem, and change management outcomes, service reliability using SRE practices, FinOps execution, MSP governance, and driving automation to ensure scalable and predictable operations.
The company is passionate about career development, building an inclusive culture, and continuously shaping the future of healthcare by bringing together smart colleagues worldwide.
Matching Summary
Syneos Health is a leading fully-integrated life sciences services organization built to accelerate customer success by partnering with innovators across the drug development continuum.
Skills & Requirements
Must-have
Incident problem change management
SRE-aligned service reliability practices
FinOps cost controls and reporting
Vendor MSP governance and SLA management
Automation and platform-led self-service
Operational KPIs and executive reporting
Nice-to-have
Collaborative and inclusive culture
Leadership in large-scale cloud operations
Strong communication and influence skills
Continuous improvement and transformation mindset
Key Requirements
Bachelor’s degree in Computer Science or related field
Leadership experience in cloud or hybrid operations