Frontoffice Application Support & Training Specialist (m/w/d)

Julius Baer

Frankfurt, Germany
First-level support for new frontend tool
User feedback analysis and escalation
Conducting training sessions
Support the global rollout of a new frontend tool for Relationship Managers as part of a strategic digitalization initiative

Job Summary

  • Support the global rollout of a new frontend tool for Relationship Managers as part of a strategic digitalization initiative.
  • Act as the first point of contact for Frontoffice users, providing daily support, analyzing feedback, and escalating issues.
  • Design and conduct training sessions, bridging the gap between Frontoffice and IT to ensure user adoption and success.

Matching Summary

Support the global rollout of a new frontend tool for Relationship Managers as part of a strategic digitalization initiative.

Skills & Requirements

Must-have

  • First-level support for new frontend tool
  • User feedback analysis and escalation
  • Conducting training sessions
  • MS Office proficiency
  • Strong communication skills

Nice-to-have

  • Service-oriented personality
  • Proactive communication
  • Problem-solving skills
  • Entrepreneurial spirit

Key Requirements

  • Minimum 2 years of professional experience
  • Commercial apprenticeship (ideally banking)
  • IT-supported Private Banking processes knowledge is a plus
  • Fluent German and English

Work Rights

Not specified

Tailored Resume

Cover Letter