This role involves managing third-party vendors throughout their full lifecycle to ensure service quality, compliance, and operational efficiency within the claims department
Job Summary
This role involves managing third-party vendors throughout their full lifecycle to ensure service quality, compliance, and operational efficiency within the claims department.
The successful candidate will define and monitor key performance indicators (KPIs) and Service Level Agreements (SLAs) while driving continuous improvement initiatives to enhance service delivery.
AIG offers a comprehensive Total Rewards Program focused on health, wellbeing, financial security, and professional development for its team members.
Matching Summary
This role involves managing third-party vendors throughout their full lifecycle to ensure service quality, compliance, and operational efficiency within the claims department.
Skills & Requirements
Must-have
Vendor management and governance
Claims operations experience
Process improvement and standardization
KPI and SLA monitoring
Compliance and risk management
Nice-to-have
Advanced English skills
FNOL knowledge
Contract analysis exposure
Data analysis proficiency
In-person collaboration mindset
Key Requirements
Bachelor's degree required
Experience in claims operations or vendor management
Solid understanding of claims processes and workflows