Sme - Telephony & Reporting

42

Taguig, Philippines
**
Ms office suite proficiency
English communication skills
Shifting or rotating schedules
** JLL is seeking a skilled SME in Telephony & Reporting to provide comprehensive contact center services, focusing on telephony system management and data analysis. The ideal candidate should possess strong technical skills and communication abilities, with a focus on telephony systems and reporting tools. **

Job Summary

  • The role involves managing comprehensive contact center services for over 100 global clients specializing in facility management.
  • Candidates will be responsible for installing, configuring, and maintaining telephony systems including PBX, VoIP, and unified communications platforms.
  • JLL is a leading Fortune 500 company committed to diversity, inclusion, and shaping the future of real estate through advanced technology.

Matching Summary

Match Score: 75

** JLL is seeking a skilled SME in Telephony & Reporting to provide comprehensive contact center services, focusing on telephony system management and data analysis. The ideal candidate should possess strong technical skills and communication abilities, with a focus on telephony systems and reporting tools. **

Skills & Requirements

Must-have

  • MS Office Suite proficiency
  • English communication skills
  • Shifting or rotating schedules
  • Telephony system structure knowledge
  • Critical thinking for business problems

Nice-to-have

  • Global region services experience
  • SQL and reporting platform knowledge
  • Genesys system expertise
  • Bachelor's degree preferred

Key Requirements

  • Strong background in Microsoft Excel pivot tables
  • Knowledge in SQL and other reporting platforms
  • Willingness to work on shifting/rotating schedules

Work Rights

Not specified

Tailored Resume

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