As GPS Americas Regional Associate Director, you’ll lead HR service delivery for ~20,000 employees across the Americas region
Job Summary
As GPS Americas Regional Associate Director, you’ll lead HR service delivery for ~20,000 employees across the Americas region.
This role is key to driving continuous improvement, transformation, and alignment with global HR strategies—all from our Carrier Business Services hub in Monterrey, Mexico.
We are committed to offering competitive benefits programs for all of our employees, and enhancing our programs when necessary.
Matching Summary
As GPS Americas Regional Associate Director, you’ll lead HR service delivery for ~20,000 employees across the Americas region.
Skills & Requirements
Must-have
Lead HR service delivery for ~20,000 employees
Manage a team of ~50 HR professionals
Ensure exceptional employee experiences
Drive continuous improvement and transformation
Partner with HR Business Partners, COEs, and GPOs
Monitor KPIs and SLAs, analyze trends
Fluent English and Spanish language capability
Nice-to-have
Familiarity with lean, Six Sigma
Experience managing external vendors
Aspirations for broader HR leadership roles
Key Requirements
10+ years of HR leadership experience
Proven ability to lead large operational teams
Strong stakeholder management skills
Experience with service quality tools and metrics
Bachelor’s degree in Human Resources, Business Administration
Experience leading transformation projects in HR services