Not specified (potentially hybrid or fully remote based on salesforce norms)
3-4 years professional experience
2 years in customer success or growth ops
High proficiency in sql and bi tools
Salesforce is seeking a Success Guide for their Digital Customer Success team, focusing on driving automation and data-driven strategies to enhance customer engagement and success. The ideal candidate should possess strong analytical skills and experience in Customer Success or Account Management
Job Summary
The role focuses on building the engine that drives success for the 'Tech Touch' segment through smart automation and insightful analytics.
Candidates will design one-to-many engagement programs including automated email sequences, in-app guides, and webinars to drive product adoption.
Salesforce offers a culture where ambition meets action, leveraging Agentforce to help Trailblazers redefine what is possible in the agentic era.
Matching Summary
Match Score: 85
Salesforce is seeking a Success Guide for their Digital Customer Success team, focusing on driving automation and data-driven strategies to enhance customer engagement and success. The ideal candidate should possess strong analytical skills and experience in Customer Success or Account Management.
Skills & Requirements
Must-have
3-4 years professional experience
2 years in Customer Success or Growth Ops
High proficiency in SQL and BI tools
Experience with CRM platforms like Salesforce
Proven track record in Tech-Touch models
Nice-to-have
Data-obsessed strategist mindset
Product-led growth perspective
Ability to bridge technical logic and business outcomes
Passion for AI and workforce transformation
Key Requirements
B.E./B. Tech degree followed by MBA/PGDM
Minimum 3-4 years of professional experience
At least 2 years in Customer Success or Account Management