Collections Specialist I

M&T Bank

Millsboro, Delaware, United States of America
Base: $18.00 - $28.31 hourly (usd); bonus/equity: ...
High school diploma or ged required
Minimum 1 year relevant work experience
Strong verbal and written communication skills
The role is responsible for managing an assigned portfolio of open or non-performing assets to mitigate loss situations and reduce potential losses to the bank

Job Summary

  • The role is responsible for managing an assigned portfolio of open or non-performing assets to mitigate loss situations and reduce potential losses to the bank.
  • Primary duties include initiating contact with consumer borrowers in early delinquency stages to arrange repayment schedules, loan workouts, or other financial solutions.
  • Employees must adhere to compliance and operational risk controls while utilizing internal collections systems to document outcomes and investigate suspect situations.

Matching Summary

The role is responsible for managing an assigned portfolio of open or non-performing assets to mitigate loss situations and reduce potential losses to the bank.

Salary

Base: $18.00 - $28.31 Hourly (USD); Bonus/Equity: Not specified; Benefits: Not specified

Skills & Requirements

Must-have

  • High School diploma or GED required
  • Minimum 1 year relevant work experience
  • Strong verbal and written communication skills
  • Experience with word processing and spreadsheets
  • Ability to work under direct supervision

Nice-to-have

  • Associate's degree preferred
  • Previous call center or sales experience
  • Knowledge of M&T Bank systems
  • Detail-oriented approach to account maintenance
  • Commitment to promoting belonging and brand values

Key Requirements

  • High School diploma/GED plus 1 year experience
  • Proficiency in word processing and spreadsheet software
  • No authority to waive late fees or offer settlements

Work Rights

Not specified

Tailored Resume

Cover Letter