Duty Manager

Sofitel Sydney Wentworth

Phu Quoc, Vietnam
On-site
Manage daily briefings and staff supervision
Review rate variance reports for revenue control
Handle guest complaints tactfully and efficiently
The role requires managing all front desk tasks to ensure the highest quality service is delivered while maintaining department standards

Job Summary

  • The role requires managing all front desk tasks to ensure the highest quality service is delivered while maintaining department standards.
  • Candidates must analyze rate variance reports, approve discounts, and coordinate full house situations including overbooking handling.
  • The position involves conducting the Night Audit Process and ensuring strict compliance with safety, security, and loss control policies.

Matching Summary

The role requires managing all front desk tasks to ensure the highest quality service is delivered while maintaining department standards.

Skills & Requirements

Must-have

  • Manage daily briefings and staff supervision
  • Review rate variance reports for revenue control
  • Handle guest complaints tactfully and efficiently
  • Conduct Night Audit Process for hotel
  • Ensure safety and security policy compliance

Nice-to-have

  • Ability to speak other languages
  • Basic understanding of local languages
  • Motivational leadership style
  • Knowledge of ALL Points enrollment program

Key Requirements

  • Diploma in Tourism or Hospitality Management
  • Minimum 2 years of relevant experience
  • Excellent English reading, writing, and oral proficiency

Work Rights

Not specified

Tailored Resume

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