Contact Centre Manager

AIG Malaysia

Customer experience strategy
Omni-channel service capabilities
Operational governance
In this role, you will lead the delivery and transformation of customer service operations

Job Summary

  • In this role, you will lead the delivery and transformation of customer service operations.
  • You will oversee daily operations to ensure service levels and productivity targets are met.
  • AIG values in-person collaboration as a vital part of our culture.

Matching Summary

In this role, you will lead the delivery and transformation of customer service operations.

Skills & Requirements

Must-have

  • Customer experience strategy
  • Omni-channel service capabilities
  • Operational governance

Nice-to-have

  • Agility and collaboration culture
  • Digital tools proficiency
  • Coaching and training skills

Key Requirements

  • Experience in customer service management
  • Strong analytical skills
  • Ability to drive service transformation

Work Rights

Not specified

Tailored Resume

Cover Letter