This role creates the first impression of Allegheny Health Network's services to patients and families while managing critical financial and clinical data
Job Summary
This role creates the first impression of Allegheny Health Network's services to patients and families while managing critical financial and clinical data.
The coordinator is responsible for verifying insurance information, obtaining necessary authorizations, and calculating accurate payment estimates for patients.
Employees must adhere to HIPAA regulations and protect confidential customer information while maintaining high productivity standards.
Matching Summary
This role creates the first impression of Allegheny Health Network's services to patients and families while managing critical financial and clinical data.
Skills & Requirements
Must-have
Verify patient demographic data
Validate medical benefits and plan codes
Calculate patient financial responsibilities
Obtain insurance authorizations and referrals
Perform daily reconciliation in ADT system
Nice-to-have
Experience in demanding customer service environment
Knowledge of medical terminology
Call center experience preferred
Ability to escalate complex liability accounts
Strong written and verbal communication skills
Key Requirements
Minimum High school diploma or GED
One year of related experience in medical or financial settings
Proficiency with PC software applications
Compliance with HIPAA and company privacy policies