Team Lead Customer Support (french Speaking)

Basic-Fit

Not specified; benefits include travel allowance, ...
4d onsite
1+ year leading customer service team
Near-native french and english fluency
Experience with kpis and slas
You will act as the daily anchor for a multicultural Customer Support Team, guiding agents to deliver world-class service

Job Summary

  • You will act as the daily anchor for a multicultural Customer Support Team, guiding agents to deliver world-class service.
  • The role requires ensuring operational stability by monitoring KPIs and SLAs while fostering a positive, inclusive team culture.
  • Employees receive unlimited access to learning platforms, career growth opportunities, and a hybrid work model of 4 days in-office and 1 day remote.

Matching Summary

You will act as the daily anchor for a multicultural Customer Support Team, guiding agents to deliver world-class service.

Salary

Not specified; Benefits include travel allowance, bike plan, health insurance discounts, pension plan with 52% contribution, and gym access

Skills & Requirements

Must-have

  • 1+ year leading customer service team
  • Near-native French and English fluency
  • Experience with KPIs and SLAs
  • Hands-on people leadership skills

Nice-to-have

  • Spanish language proficiency
  • Proactive issue spotting mindset
  • Adaptability to changing procedures
  • Empathy in diverse team environments

Key Requirements

  • Minimum 1 year team leadership experience
  • Near-native French and English language skills
  • Flexible availability Monday to Saturday 07:30-19:00

Work Rights

Not specified

Tailored Resume

Cover Letter