Strategy & Consulting - Global Network | Song - Service - Cloud Contact Center Solution Consultant/analyst
Accenture
Remote
Remote
Ccaas platform implementation
Functional and technical specifications
Customer business objectives alignment
Accenture is seeking a Cloud Contact Center Solution Consultant/Analyst to join their Global Consulting Network, which specializes in various industries and consulting expertise. The role involves leading end-to-end CCaaS implementations and requires strong consultative skills alongside a background in professional services or IT applications development
Job Summary
Responsible for translating business needs into functional solutions, ensuring successful deployment and adoption of the CCaaS platform.
Lead end-to-end CCaaS implementations, including requirements gathering, prototyping, testing, training, and post-go-live support.
We leverage cutting-edge technologies and innovative strategies to solve complex problems and deliver novel solutions that keep our clients ahead in a rapidly changing world.
Matching Summary
Match Score: 85
Accenture is seeking a Cloud Contact Center Solution Consultant/Analyst to join their Global Consulting Network, which specializes in various industries and consulting expertise. The role involves leading end-to-end CCaaS implementations and requires strong consultative skills alongside a background in professional services or IT applications development.
Skills & Requirements
Must-have
CCaaS platform implementation
functional and technical specifications
customer business objectives alignment
project scoping and planning
resolve issues and deliver enhancements
Nice-to-have
international projects
cutting-edge technologies
innovative strategies
fast-paced and challenging work
Key Requirements
Bachelor’s Degree completed
2 to 8 years of experience
Professional Services, Consulting, IT Applications Development, or SaaS environments
Strong consultative skills
Excellent communication, organizational, and problem-solving skills