5+ years experience in order management or call center operations
Strong knowledge of lean and six sigma methodologies
Experience with automation tools like power automate or uipath
Xerox Corporation is seeking a Process Transformation Lead to drive process improvement and transformation initiatives within their Global Business Services. The ideal candidate will have a strong background in process improvement methodologies and digital solutions, with a focus on enhancing service delivery and operational efficiency
Job Summary
The Process Transformation Lead is responsible for driving end-to-end process improvement and transformation initiatives across Global Business Services.
This role focuses on identifying inefficiencies, enabling digital and operational solutions, and embedding sustainable change aligned with business strategy.
Candidates will partner with cross-functional teams to improve service delivery, operational efficiency, and customer experience across multiple geographies.
Matching Summary
Match Score: 85
Xerox Corporation is seeking a Process Transformation Lead to drive process improvement and transformation initiatives within their Global Business Services. The ideal candidate will have a strong background in process improvement methodologies and digital solutions, with a focus on enhancing service delivery and operational efficiency.
Skills & Requirements
Must-have
5+ years experience in order management or call center operations
Strong knowledge of Lean and Six Sigma methodologies
Experience with automation tools like Power Automate or UiPath
Proficiency in data analytics tools such as Power BI or Tableau
Experience working with ERP or CRM systems like SAP or D365
Nice-to-have
Six Sigma certification preferred
Advanced Microsoft Excel skills
Ability to influence across teams in fast-paced environments
Experience leading change management efforts
Exposure to emerging digital technologies
Key Requirements
Bachelor's degree in any discipline
5+ years of experience in order management, call center operations, or related environments