Call Center Assistant

St Vincent’s Health Australia

North Sydney, New South Wales, Australia
Base: 29.36 – 39.24 aud ph; bonus/equity: not spec...
Cbord software system
Patient electronic medical record interface
Meal order entry
The successful candidate will play an integral role in the provision of food and nutrition services to patients and guests, and is the initial engagement point with the Food Services department across SVHA Private Division hospitals

Job Summary

  • The successful candidate will play an integral role in the provision of food and nutrition services to patients and guests, and is the initial engagement point with the Food Services department across SVHA Private Division hospitals.
  • The Call Center Assistant will utilise the CBORD software system, which interfaces with the patient electronic medical record, answer patient calls, enter meal orders into CBORD and aid patients with menu selections that are in accordance with their prescribed diet.
  • Join us on our mission to provide care to all, including the most at-risk people in our community with benefits such as discounted gyms, private health insurance, and salary sacrifice.

Matching Summary

The successful candidate will play an integral role in the provision of food and nutrition services to patients and guests, and is the initial engagement point with the Food Services department across SVHA Private Division hospitals.

Salary

Base: 29.36 – 39.24 AUD per hour; Bonus/Equity: Not specified; Benefits: Discounted gyms, discounted private health insurance, government salary sacrifice program, financial support for educational development

Skills & Requirements

Must-have

  • CBORD software system
  • patient electronic medical record interface
  • meal order entry
  • dietary compliance
  • telephony and computer operations

Nice-to-have

  • Can do attitude
  • Good personal presentation
  • Master of customer service
  • Commitment to reconciliation

Key Requirements

  • Australian or New Zealand citizen or visa with work rights
  • Pre-employment checks including immunisations

Work Rights

Australian or New Zealand citizen or visa with work rights

Tailored Resume

Cover Letter