The role involves managing AI intelligent service platforms, including requirement analysis, knowledge base construction, and optimizing conversation scripts to improve accuracy
Job Summary
The role involves managing AI intelligent service platforms, including requirement analysis, knowledge base construction, and optimizing conversation scripts to improve accuracy.
Candidates will provide real-time support to marketing agents regarding policy progress, claims status, and document inquiries while escalating complex issues to relevant departments.
The position requires generating monthly reports and quality analyses to drive team efficiency and reduce manual workload through data-driven optimization.
Matching Summary
The role involves managing AI intelligent service platforms, including requirement analysis, knowledge base construction, and optimizing conversation scripts to improve accuracy.