F&b Guest Relations Manager

Four Seasons Hotels Ltd

Bangkok, Thailand
Guest journey planning and direction
Handle guest inquiries and reservations
Collect guest preferences and special conditions
The F&B Guest Relations Manager plans, organizes, controls and directs the Guest journey throughout the Department

Job Summary

  • The F&B Guest Relations Manager plans, organizes, controls and directs the Guest journey throughout the Department.
  • Responsibilities include supporting Restaurant Managers, coordinating VIP requests, responding to inquiries, and collecting guest information.
  • This role requires fluency in Thai and working proficiency in English, with a preference for previous luxury hotel experience.

Matching Summary

The F&B Guest Relations Manager plans, organizes, controls and directs the Guest journey throughout the Department.

Skills & Requirements

Must-have

  • Guest journey planning and direction
  • Handle guest inquiries and reservations
  • Collect guest preferences and special conditions
  • Familiarity with restaurant layouts and plans
  • Provide training to team members

Nice-to-have

  • Passion for excellence and enthusiasm
  • Commitment to luxury with genuine heart
  • Positive attitude and team approach
  • Proactively anticipate guest needs

Key Requirements

  • 1-2 years Assistant Outlet Manager experience
  • College education or equivalent experience
  • Knowledge of food & beverage service
  • Ability to operate computer systems
  • Reading, writing, and oral proficiency in English
  • Fluency in Thai and working proficiency in English
  • Legal right to work in Thailand

Work Rights

Must have legal right to work in Thailand

Tailored Resume

Cover Letter