$70,000.00-$120,000.00; not specified; not specifi...
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Initiate automotive services and repairs
Customer communication and liaison
Develop repair estimates
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Ford of Latham is seeking an Automotive Service Advisor who will manage customer service requests and facilitate communication between customers and technicians. The ideal candidate should have a background in service advising or automotive technology, with a strong focus on customer satisfaction.
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Job Summary
As a Service Advisor you will be responsible for initiating automotive services and repairs by ascertaining vehicle performance problems and service requests; verifying warranty and service contract coverage; developing estimates; writing repair orders; maintaining customer records.
Serve as the communicator and liaison between the customer and technician; ensuring the customer’s needs are understood by the technician and the needed and recommended service/repairs are understood by the customer.
We offer competitive pay, medical, dental and vision plans, paid holidays & PTO, short and long-term disability, paid life insurance, 401(k) retirement plan, employee stock purchase plan, Lithia Learning Center, vehicle purchase discounts, and wellness programs.
Matching Summary
Match Score: 75
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Ford of Latham is seeking an Automotive Service Advisor who will manage customer service requests and facilitate communication between customers and technicians. The ideal candidate should have a background in service advising or automotive technology, with a strong focus on customer satisfaction.
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Salary
$70,000.00-$120,000.00; Not specified; Not specified
Skills & Requirements
Must-have
Initiate automotive services and repairs
Customer communication and liaison
Develop repair estimates
Maintain customer records
Administer manufacturer warranty
Nice-to-have
Earning customers for life
Team player focused on customer service
Key Requirements
Previous Service Advisor experience preferred
Prior automotive technician experience a plus
Basic mechanical understanding of automobile
Acceptable driving record and valid driver's license
High School graduate or equivalent, 18 years or older