Lead Customer Service Representative

AmeriVet

Base: $19.00-$27.00ph based on experience; bonus/e...
Customer service experience
Leadership and supervisory skills
Veterinary software systems experience
At AmeriVet, you join a mission-driven team that supports career growth and delivers high-quality care for pets and families

Job Summary

  • At AmeriVet, you join a mission-driven team that supports career growth and delivers high-quality care for pets and families.
  • The role involves supervising and mentoring CSR team members, managing front desk operations, and providing compassionate customer service.
  • AmeriVet offers tailored development programs, competitive pay, comprehensive benefits, and a supportive, inclusive work environment.

Matching Summary

At AmeriVet, you join a mission-driven team that supports career growth and delivers high-quality care for pets and families.

Salary

Base: $19.00-$27.00/hr based on experience; Bonus/Equity: Not specified; Benefits: Health, dental, vision, life insurance, mental health resources, 401(k) matching, student loan assistance, paid time off

Skills & Requirements

Must-have

  • Customer service experience
  • Leadership and supervisory skills
  • Veterinary software systems experience
  • Strong organizational skills
  • Compassionate client-focused service
  • Fast-paced team environment

Nice-to-have

  • Mentorship and career growth support
  • Collaborative and accountable culture
  • Professionalism and empathy
  • Problem-solving skills
  • Effective communication
  • Detail-oriented work approach

Key Requirements

  • 2+ years customer service experience
  • Veterinary customer service preferred
  • Leadership or supervisory experience preferred
  • Experience with veterinary software systems preferred
  • Ability to lift up to 40 pounds
  • Strong communication skills

Work Rights

Not specified

Tailored Resume

Cover Letter