Customer Loyalty Advocate

Henry Schein ONE

United States
$60,000.00 - $64,000.00; bonus target eligible; ex...
Fully remote
Handle inbound customer inquiries
Address customer concerns promptly
Gather and analyze customer feedback
The Customer Loyalty Advocate is responsible for handling inbound inquiries from customers seeking to reduce, terminate or change their HSOne account products or subscriptions

Job Summary

  • The Customer Loyalty Advocate is responsible for handling inbound inquiries from customers seeking to reduce, terminate or change their HSOne account products or subscriptions.
  • This position will also be responsible for contributing to the ongoing improvement of HSOne, gathering valuable feedback from customers and delivering it back to the business.
  • Henry Schein ONE strives to provide a place where passion, individuality, autonomy, purpose and diversity succeeds.

Matching Summary

The Customer Loyalty Advocate is responsible for handling inbound inquiries from customers seeking to reduce, terminate or change their HSOne account products or subscriptions.

Salary

$60,000.00 - $64,000.00; Bonus target eligible; Excellent benefits package

Skills & Requirements

Must-have

  • Handle inbound customer inquiries
  • Address customer concerns promptly
  • Gather and analyze customer feedback
  • Become an expert on product suite
  • Identify churn risks
  • Active listening with customers

Nice-to-have

  • Encourage clients to utilize best practices
  • Deliver clear and concise feedback
  • Foster long-term customer loyalty
  • Maintain a healthy work-life balance

Key Requirements

  • 2 to 3 or more years of increasing responsibility
  • Bachelor’s degree or global equivalent
  • Excellent interpersonal and conflict resolution skills
  • Demonstrated success in achieving or surpassing goals
  • Good decision making, analysis and problem-solving skills
  • High proficiency with tools, systems, and procedures

Work Rights

Not specified

Tailored Resume

Cover Letter