Customer Success Manager

Workday

Austin, TX, USA
Primary location base pyy range: $95,000 usd - $14...
Fully remote
Customer success management
Saas solution support
Crm and customer success tool experience
As a Customer Success Manager, you will ensure Workday's customers achieve maximum value from our solutions by driving adoption, sharing best practices, and developing strategic goals

Job Summary

  • As a Customer Success Manager, you will ensure Workday's customers achieve maximum value from our solutions by driving adoption, sharing best practices, and developing strategic goals.
  • This role involves establishing trusted advisor relationships, monitoring solution adoption, and acting as a liaison between product management and the customer to communicate the innovation roadmap.
  • The company offers trust to take risks, tools to grow, skills to develop, and the support of a company invested in you for the long haul, with a flexible work approach combining in-person and remote collaboration.

Matching Summary

As a Customer Success Manager, you will ensure Workday's customers achieve maximum value from our solutions by driving adoption, sharing best practices, and developing strategic goals.

Salary

Primary Location Base Pay Range: $95,000 USD - $142,600 USD; Additional US Location(s) Base Pay Range: $90,300 USD - $160,400 USD; Bonus/Equity: Role may be eligible for Workday Bonus Plan or commission/bonus, annual refresh stock grants

Skills & Requirements

Must-have

  • Customer Success Management
  • SaaS solution support
  • CRM and customer success tool experience
  • Executive level customer relationships
  • Collaborate across corporate functions
  • Pricing principles and SaaS sales practices

Nice-to-have

  • Sun-drenched optimism and drive
  • Curious minds and courageous collaborators
  • Empathy and shared enthusiasm
  • Bold ideas and genuine care

Key Requirements

  • 3+ years CSM supporting SaaS solution
  • 2+ years change management practices
  • 2+ years CRM/customer success tool
  • 2+ years account management/strategic planning
  • 3+ years collaborate and build relationships
  • Bachelor's degree or equivalent work experience

Work Rights

Not specified

Tailored Resume

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