Service Delivery Manager

Acquire Intelligence

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Ict infrastructure fundamentals knowledge
Microsoft 365 azure teams administration
Itil service management principles
** Acquire Intelligence is seeking a Service Delivery Manager to coordinate ICT project delivery, manage client relationships, and oversee a global support team. The ideal candidate will possess strong organizational skills, effective communication abilities, and a solid understanding of ICT infrastructure and service management principles. **

Job Summary

  • The role involves coordinating ICT skill groups to ensure timely delivery of project outcomes and managing resource needs.
  • Candidates will build strong relationships with clients to maintain a positive image and enhance business growth through effective communication.
  • The position requires overseeing global on-site support teams, mentoring staff, and ensuring efficient resolution of critical incidents.

Matching Summary

Match Score: 75

** Acquire Intelligence is seeking a Service Delivery Manager to coordinate ICT project delivery, manage client relationships, and oversee a global support team. The ideal candidate will possess strong organizational skills, effective communication abilities, and a solid understanding of ICT infrastructure and service management principles. **

Skills & Requirements

Must-have

  • ICT infrastructure fundamentals knowledge
  • Microsoft 365 Azure Teams administration
  • ITIL service management principles
  • Resource management for ICT projects
  • Client relationship and expectation management

Nice-to-have

  • Experience managing geographically distributed teams
  • Proactive solutions-focused approach to challenges
  • Commitment to continuous improvement initiatives
  • Ability to interpret technical business impact
  • Calm and decisive under pressure

Key Requirements

  • Solid understanding of ICT infrastructure fundamentals
  • Familiarity with cloud technologies like Microsoft 365 and Azure
  • Knowledge of ITIL frameworks and practical application

Work Rights

Not specified

Tailored Resume

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