Specialized Bicycle Components is seeking a passionate and service-oriented Rider Care Agent in Holzkirchen, Germany, who understands the bike market and is eager to contribute to customer satisfaction. The role involves direct communication with customers and support for retail partners, emphasizing strong interpersonal skills and product knowledge
Job Summary
The role involves supporting riders directly or through dealer partners via chat, phone, and ticket systems to ensure customer satisfaction.
Candidates must possess comprehensive product knowledge of bicycles, e-bikes, and accessories to provide competent advice.
The company offers a dynamic international environment with benefits including employee discounts, a fitness studio, and home office options.
Matching Summary
Match Score: 85
Specialized Bicycle Components is seeking a passionate and service-oriented Rider Care Agent in Holzkirchen, Germany, who understands the bike market and is eager to contribute to customer satisfaction. The role involves direct communication with customers and support for retail partners, emphasizing strong interpersonal skills and product knowledge.
Skills & Requirements
Must-have
German and English communication skills
2 years customer service experience
Technical or commercial vocational training
Nice-to-have
Passion for bicycles and cycling culture
Experience with Oracle12 ERP systems
Salesforce CRM knowledge
Key Requirements
Vocational training in technical or commercial field
Minimum two years direct customer contact experience