Technology Services Engineer Ii

Walmart

Chennai, India
Hybrid
It service management process
Itsm framework
Incident management
The APEX operations team plays a critical role in Walmart’s IT environment acting as the Single Point of Contact (SPOC) for Walmart Associates

Job Summary

  • The APEX operations team plays a critical role in Walmart’s IT environment acting as the Single Point of Contact (SPOC) for Walmart Associates.
  • This position is responsible for overseeing the day-to-day IT operations within campuses including the collaboration and running operations with all platform teams, representing the team to other stakeholders, business and leadership and helping to ensure that the IT functions are constantly developing and improving.
  • Our mission is to digitally enable the enterprise and transform associate's end to end journey via technology and process driven products and services with a focus on future ways of working both at campus and work from home (Aka Hybrid).

Matching Summary

The APEX operations team plays a critical role in Walmart’s IT environment acting as the Single Point of Contact (SPOC) for Walmart Associates.

Skills & Requirements

Must-have

  • IT Service Management process
  • ITSM framework
  • Incident Management
  • Problem Management
  • 24x7 operations
  • end-user computing support

Nice-to-have

  • continuous process improvement
  • data-driven perspective
  • scrappiness
  • strategic direction
  • hybrid work focus

Key Requirements

  • 5+ years of IT Operations experience
  • ITIL Foundation Certification
  • Bachelor's degree in CS or related
  • 2 years' production support experience

Work Rights

Not specified

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