Sr Customer Success Manager/customer Success Manager-paradox

Workday

Chicago, IL, USA
Base: $99,800 usd - $149,600 usd; bonus/equity: ro...
Fully remote
Enterprise saas solutions
Customer success management
Account management
We’re obsessed with making hard work pay off, for our people, our customers, and the world around us

Job Summary

  • We’re obsessed with making hard work pay off, for our people, our customers, and the world around us.
  • As a Client Success Manager, this role is responsible for partnering with enterprise and strategic clients to provide exceptional service and success for onboarding, training, ongoing support, and renewal and/or expansions.
  • In return, we’ll give you the trust to take risks, the tools to grow, the skills to develop and the support of a company invested in you for the long haul.

Matching Summary

We’re obsessed with making hard work pay off, for our people, our customers, and the world around us.

Salary

Base: $99,800 USD - $149,600 USD; Bonus/Equity: role may be eligible for Workday Bonus Plan or role-specific commission/bonus, annual refresh stock grants; Benefits: comprehensive benefits

Skills & Requirements

Must-have

  • enterprise SaaS solutions
  • customer success management
  • account management
  • AI-powered solutions
  • product support and troubleshooting

Nice-to-have

  • sun-drenched optimism and drive
  • curious minds and courageous collaborators
  • empathy and shared enthusiasm
  • HR/recruiting software expertise

Key Requirements

  • 8+ years customer success or account management
  • 5+ years customer success or account management
  • 8+ years enterprise SaaS implementation
  • 5+ years enterprise SaaS implementation
  • Technical understanding of complex software ecosystems
  • Educating clients on products and providing training
  • Comfortable working with global, cross-functional teams

Work Rights

Not specified

Tailored Resume

Cover Letter