Oversee service centre operations by leading and motivating the aftersales team to achieve business goals and KPIs in compliance with corporate and principal guidelines
Job Summary
Oversee service centre operations by leading and motivating the aftersales team to achieve business goals and KPIs in compliance with corporate and principal guidelines.
Plan, organize, and maximize workshop efficiency, productivity, and staff utilization while maintaining high-quality service and repair standards.
Provide proactive support for escalated customer enquiries, feedback, or complaints by engaging directly with customers and coordinating with customer relations and other departments.
Matching Summary
Oversee service centre operations by leading and motivating the aftersales team to achieve business goals and KPIs in compliance with corporate and principal guidelines.