Mgr, Customer Service

Wayne-Sanderson Farms

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Oversee customer service team
Coordinate scheduling and shipping
Resolve customer complaints and returns
** Wayne-Sanderson Farms is seeking a Customer Service Manager to oversee daily operations in a poultry processing facility. The role involves managing the customer service team, facilitating communication between various departments, and ensuring timely product delivery to meet customer demands. **

Job Summary

  • This role oversees the day-to-day activities of the customer service function to ensure prompt product shipping in a poultry processing facility.
  • The manager facilitates communication between internal departments like Sales, Processing, and Shipping to resolve shortages and fulfill orders efficiently.
  • As a Leader of Leaders, the position requires competencies in sizing up people, delegation, planning, and conflict management.

Matching Summary

Match Score: 75

** Wayne-Sanderson Farms is seeking a Customer Service Manager to oversee daily operations in a poultry processing facility. The role involves managing the customer service team, facilitating communication between various departments, and ensuring timely product delivery to meet customer demands. **

Skills & Requirements

Must-have

  • Oversee customer service team
  • Coordinate scheduling and shipping
  • Resolve customer complaints and returns
  • Manage third-party trucking logistics
  • Utilize E2Open database

Nice-to-have

  • Multi-lingual communication skills
  • Mentor and train employees
  • Cross-train staff on duties
  • Strong problem-solving abilities
  • Adapt to changing priorities

Key Requirements

  • Bachelor's degree in Business Administration or related field
  • Minimum two years of customer service experience
  • Leadership experience managing teams

Work Rights

Not specified

Tailored Resume

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