Contact Center Operations & Implementation Lead (medicaid/integrated)

CarePlus Health Plans Inc

Base: $86,300 - $118,700 py; bonus: eligible for i...
Hybrid
5+ years contact center operations experience
2+ years leading operational initiatives
Medicaid managed care contact center expertise
CarePlus Health Plans Inc. is seeking a Medicaid Contact Center Operations & Implementation Lead to oversee operational readiness and implementation for their Medicaid and Integrated contact center programs. The role involves leading new state launches, improving member experiences, and ensuring efficient operations through collaboration with cross-functional teams

Job Summary

  • The role supports the growth and performance of Medicaid and Integrated contact center operations by leading operational readiness for new state launches and program expansions.
  • This position partners closely with Inbound Contact Center leadership and cross-functional stakeholders to drive operational excellence and improve member experience.
  • Humana offers competitive benefits including medical, dental, vision, 401(k) retirement savings, and paid time off to support whole-person well-being.

Matching Summary

Match Score: 85

CarePlus Health Plans Inc. is seeking a Medicaid Contact Center Operations & Implementation Lead to oversee operational readiness and implementation for their Medicaid and Integrated contact center programs. The role involves leading new state launches, improving member experiences, and ensuring efficient operations through collaboration with cross-functional teams.

Salary

Base: $86,300 - $118,700 per year; Bonus: Eligible for incentive plan based on company/individual performance; Benefits: Medical, dental, vision, 401(k), PTO, parental leave

Skills & Requirements

Must-have

  • 5+ years Contact Center Operations experience
  • 2+ years leading operational initiatives
  • Medicaid Managed Care Contact Center expertise
  • Contact Center Systems and Processes knowledge
  • Cross-functional team collaboration skills

Nice-to-have

  • Experience with new State implementations launches
  • Operations process improvement background
  • MBA degree preferred
  • Strong independent judgment and decision making

Key Requirements

  • Bachelor's Degree required
  • 5+ years in Contact Center Operations
  • 2+ years leading operational initiatives
  • 2+ years Medicaid Managed Care experience
  • Work independently and lead operations discussions

Work Rights

Not specified

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