The Fan Support team aims to provide direct and personalized attention to users, ensuring a positive experience in purchasing and collecting tickets at physical points
Job Summary
The Fan Support team aims to provide direct and personalized attention to users, ensuring a positive experience in purchasing and collecting tickets at physical points.
The Ticketing Box Officer is responsible for attending to users at physical points of sale and event box offices, managing ticket sales, delivery, and resolving related incidents.
Ticketmaster's vision is to connect people around the world with the live events they love, fostering an inspiring and diverse culture.
Matching Summary
The Fan Support team aims to provide direct and personalized attention to users, ensuring a positive experience in purchasing and collecting tickets at physical points.
Skills & Requirements
Must-have
Handling ticketing systems and POS
In-person customer service
Cash handling protocols
Verifying ticket validity
Processing transactions
Nice-to-have
Empathy and customer focus
Clear professional communication
Problem-solving skills
Teamwork and adaptability
Ethical and responsible conduct
Key Requirements
Over 1 year of in-person customer service experience
Technical studies in Administration, Tourism, Communication or related