Customer Support Executive (mandarin)

LSEG

Kuala Lumpur, Malaysia
Not specified; not specified; healthcare, retireme...
**
Business level english and mandarin language skills
Foundational it competencies in networks and servers
First-level technical troubleshooting and incident triage
** LSEG is seeking a Senior Analyst - Customer Support to provide high-quality technical support to Mandarin-speaking clients in Malaysia. The role requires strong analytical skills, technical troubleshooting abilities, and a customer-focused mindset to manage inquiries effectively. **

Job Summary

  • This role delivers high-quality technical support to Mandarin-speaking clients across the sell-side and buy-side in China, Taiwan, and Hong Kong.
  • Candidates must possess foundational IT knowledge including understanding of networks, servers, OS, and VPN connectivity.
  • The position offers a hybrid work model with three days in the office and two days working remotely.

Matching Summary

Match Score: 75

** LSEG is seeking a Senior Analyst - Customer Support to provide high-quality technical support to Mandarin-speaking clients in Malaysia. The role requires strong analytical skills, technical troubleshooting abilities, and a customer-focused mindset to manage inquiries effectively. **

Salary

Not specified; Not specified; Healthcare, retirement planning, paid volunteering days, wellbeing initiatives

Skills & Requirements

Must-have

  • Business level English and Mandarin language skills
  • Foundational IT competencies in networks and servers
  • First-level technical troubleshooting and incident triage

Nice-to-have

  • Strong learning agility for new market data concepts
  • Empathy and customer-first problem solving mindset
  • Ability to work collaboratively with global teams

Key Requirements

  • Mandarin and English business fluency required
  • No deep product knowledge required at hiring stage
  • Availability for standard working hours Monday to Friday

Work Rights

Not specified

Tailored Resume

Cover Letter