Service, Advisor Ii

AIA Group

Hong Kong, Hong Kong
Handle customer enquiries and complaints
Hotline operation
Outbound calls for follow-up
At AIA we’ve started an exciting movement to create a healthier, more sustainable future for everyone

Job Summary

  • At AIA we’ve started an exciting movement to create a healthier, more sustainable future for everyone.
  • Handles customer enquiries and complaints regarding all activities in operation process such as Underwriting, Policy Owner Service, and Claims for different line of business.
  • Build a career with us as we help our customers and the community live Healthier, Longer, Better Lives.

Matching Summary

At AIA we’ve started an exciting movement to create a healthier, more sustainable future for everyone.

Skills & Requirements

Must-have

  • Handle customer enquiries and complaints
  • Hotline operation
  • Outbound calls for follow-up
  • Document call activities in system

Nice-to-have

  • Healthier, Longer, Better Lives mission
  • Ambitious people shaping future
  • Inspiring and supportive leaders

Key Requirements

  • Secondary education graduate
  • 4 years working experience
  • 2-3 years relevant experience
  • Insurance Authority (IA) licenses
  • MPF Schemes Authority (MPFA) license

Work Rights

Not specified

Tailored Resume

Cover Letter