Senior Service Delivery Manager - Radian Arc

Submer

Kuala Lumpur, Malaysia
Pyid as a monthly rate; not specified; not specifi...
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Service delivery ownership
Sla compliance and governance
Incident and change management
** Submer is seeking a Senior Service Delivery Manager for its Radian Arc division in Kuala Lumpur, Malaysia. The role focuses on overseeing service delivery for customer deployments, ensuring SLA compliance, and managing operational governance in a complex AI cloud and GPU infrastructure environment. **

Job Summary

  • Own service delivery and operational governance for customer deployments in the assigned region, ensuring SLA compliance, controlled change execution, strong customer communication, and effective coordination between local operations, engineering, vendors, and telco stakeholders.
  • Act as the primary operational escalation point above local Operations Engineers for major incidents, service degradation, chronic issues, and change risk, while defining, implementing, and continuously improving incident, problem, change, escalation, and communication processes.
  • Build customer confidence through clear executive communication, daily incident/status reporting where needed, and well-structured service review cadences, while overseeing operational readiness for new deployments.

Matching Summary

Match Score: 75

** Submer is seeking a Senior Service Delivery Manager for its Radian Arc division in Kuala Lumpur, Malaysia. The role focuses on overseeing service delivery for customer deployments, ensuring SLA compliance, and managing operational governance in a complex AI cloud and GPU infrastructure environment. **

Salary

Paid as a monthly rate; Not specified; Not specified

Skills & Requirements

Must-have

  • Service delivery ownership
  • SLA compliance and governance
  • Incident and change management
  • Customer-facing communication
  • Operational oversight and escalation

Nice-to-have

  • Technical awareness of platform stack
  • Structured service review cadences
  • Self-motivated and accountable

Key Requirements

  • Senior AI/ML/GPUaaS operations experience
  • Strong all-round infrastructure knowledge
  • Experience with cloud, networking, DevOps

Work Rights

Not specified

Tailored Resume

Cover Letter