Quality Technical Coach

Caliber Public Safety

El Paso, TX, USA
Mentor repair technicians and estimators
Ensure caliber standard of quality
Use 3rd party software for reports
Mentor repair technicians, estimators, and management to ensure the Caliber standard of quality, which corresponds with the OEM specifications

Job Summary

  • Mentor repair technicians, estimators, and management to ensure the Caliber standard of quality, which corresponds with the OEM specifications.
  • Recommend and coordinate necessary training for areas of need based on quality reviews and complete facility inspections as assigned.
  • Create actionable plans to improve processes and procedures to accomplish objectives, which include metrics of success and deliverables.

Matching Summary

Mentor repair technicians, estimators, and management to ensure the Caliber standard of quality, which corresponds with the OEM specifications.

Skills & Requirements

Must-have

  • Mentor repair technicians and estimators
  • Ensure Caliber standard of quality
  • Use 3rd party software for reports
  • Follow up on repair completion
  • Recommend and coordinate training
  • Complete facility inspections

Nice-to-have

  • Partner with executive team
  • Build alliances with leadership
  • Personable, friendly demeanor
  • World Class customer service approach
  • Well-groomed, professional appearance

Key Requirements

  • Minimum 10 years hands-on technician experience
  • Proficiency in collision repair equipment
  • Valid driver's license
  • I-CAR Structural Platinum certification
  • Knowledge of CCC One, Estimating Systems, Alldata
  • Basic computer skills (Excel, Powerpoint, Word)
  • In-depth knowledge of OEM repair procedures
  • Eligible to work in the U.S. with no restrictions

Work Rights

Must be eligible to work in the U.S. with no restrictions

Tailored Resume

Cover Letter