Serve as the primary contact for all payroll-related inquiries, offering thorough support through email, live chat, and video calls
Job Summary
Serve as the primary contact for all payroll-related inquiries, offering thorough support through email, live chat, and video calls.
Provide advanced-level support, addressing complex issues and ensuring customer satisfaction is prioritized throughout their journey.
Partner effectively with teams across Customer Experience, Payroll Operations, Benefits, Tax, and Finance to ensure timely and accurate resolutions within strict service level agreements (SLAs).
Matching Summary
Serve as the primary contact for all payroll-related inquiries, offering thorough support through email, live chat, and video calls.
Salary
$19,650—$44,200 USD
Skills & Requirements
Must-have
payroll customer service experience
manage payroll inquiries
exceed customer expectations
customer support platforms
collaboration tools
resolve escalated customer issues
Nice-to-have
ambitious problems
future focused work culture
continuous learning
career development
Key Requirements
payroll customer service role experience
robust understanding of regulatory requirements
advanced knowledge in specific jurisdictions
experience in customer support platforms like Zendesk
experience with collaboration tools such as Slack and Notion