Regional Customer Service Manager (based In Cairo)

Agoda

Cairo, Egypt
Not specified; not specified; relocation pyckage a...
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Leadership of multicultural teams
Experience with voice and chat support
Analytical skills for global operations
** Agoda is seeking a Regional Customer Service Manager based in Cairo to lead multicultural teams supporting customer service in various EMEA languages. The ideal candidate should possess strong leadership skills, a tech-centric mindset, and a passion for travel while driving continuous improvement in customer satisfaction. **

Job Summary

  • The role involves leading customer service teams supporting EMEA languages including Arabic, German, French, Italian, Portuguese, Russian, and Spanish.
  • Agoda is part of Booking Holdings and offers a dynamic environment where data and technology fuel curiosity and innovation.
  • Relocation support will be provided for the right candidate to ensure a smooth transition to working and living in Cairo, Egypt.

Matching Summary

Match Score: 75

** Agoda is seeking a Regional Customer Service Manager based in Cairo to lead multicultural teams supporting customer service in various EMEA languages. The ideal candidate should possess strong leadership skills, a tech-centric mindset, and a passion for travel while driving continuous improvement in customer satisfaction. **

Salary

Not specified; Not specified; Relocation package available

Skills & Requirements

Must-have

  • Leadership of multicultural teams
  • Experience with voice and chat support
  • Analytical skills for global operations
  • Tech-centric mindset for process improvement

Nice-to-have

  • Passion for travel industry
  • Curiosity and innovation drive
  • Ability to lead by example
  • Adaptability to changing priorities

Key Requirements

  • Regional management experience
  • People leadership capabilities
  • Global operations background

Work Rights

Not specified

Sponsorship: available

Tailored Resume

Cover Letter