The role involves providing Tier 2 technical support to internal and external customers by resolving escalated issues from Tier 1
Job Summary
The role involves providing Tier 2 technical support to internal and external customers by resolving escalated issues from Tier 1.
Candidates will work with a variety of technologies including Oracle, MSSQL, web servers, mobile devices, and third-party applications like IIS and ElasticSearch.
The company offers generous benefits including medical, dental, vision, life insurance, a 401k match, and flexible remote work arrangements.
Matching Summary
The role involves providing Tier 2 technical support to internal and external customers by resolving escalated issues from Tier 1.
Skills & Requirements
Must-have
Windows Home and Server OS proficiency
Oracle and Microsoft SQL Server experience
Log file analysis capabilities
Customer ticket management skills
Third-party application installation
Nice-to-have
Fast learner with adaptability
Excellent verbal communication skills
Experience with AI models for troubleshooting
Team player with resilience
Knowledge of Crystal Reports
Key Requirements
Bachelor's degree in Computer Science or related field
Previous call center or customer service experience desired