Astp Support Officer

The NSW Department of Education

Wollongong, AU
Base: $75,728 to $82,239 py; bonus/equity: not spe...
On-site
Customer service for students with disability
Handle sensitive stakeholder needs
Process student and driver applications
The Assisted School Travel Program (ASTP) provides free specialised transport to eligible students with disability

Job Summary

  • The Assisted School Travel Program (ASTP) provides free specialised transport to eligible students with disability.
  • The ASTP Support Officer role delivers customer services and responds to general enquiries from parents, schools, contractors and ASTP Officers.
  • Benefits include flexible working arrangements, a 35-hour working week, competitive salary, and opportunities for advancement.

Matching Summary

The Assisted School Travel Program (ASTP) provides free specialised transport to eligible students with disability.

Salary

Base: $75,728 to $82,239 pa; Bonus/Equity: Not specified; Benefits: plus superannuation and annual leave loading

Skills & Requirements

Must-have

  • customer service for students with disability
  • handle sensitive stakeholder needs
  • process student and driver applications
  • respond to enquiries confidentially
  • provide administrative and clerical support
  • identify and implement process improvements
  • collaborate across the program team

Nice-to-have

  • commitment to Aboriginal Education Policy
  • adapt quickly to new systems
  • support multiple program areas

Key Requirements

  • Current and valid Working with Children Check Clearance
  • Demonstrated understanding of public education
  • Australian work rights

Work Rights

Australian work rights required

Tailored Resume

Cover Letter