Contact Center Growth Supervisor (safe Act)

M&T Bank

Williamsville, New York, United States of America
Base: $26.00 - $43.34 hourly; bonus/equity: not sp...
4d onsite
5 years combined education experience
2 years work leadership experience
Federal safe act registration requirements
This position serves as the first level of management responsible for directing the daily workflow of a unit of 10-15 employees

Job Summary

  • This position serves as the first level of management responsible for directing the daily workflow of a unit of 10-15 employees.
  • The role requires ensuring strict compliance with complex laws, investor regulations, and Federal SAFE Act registration standards.
  • Employees must be flexible to work full-time hours including Saturdays from 9:00am to 3:00pm.

Matching Summary

This position serves as the first level of management responsible for directing the daily workflow of a unit of 10-15 employees.

Salary

Base: $26.00 - $43.34 Hourly; Bonus/Equity: Not specified; Benefits: Not specified

Skills & Requirements

Must-have

  • 5 years combined education experience
  • 2 years work leadership experience
  • Federal SAFE Act registration requirements
  • Flexible Monday to Saturday hours
  • 4 days in office 1 day remote

Nice-to-have

  • Bachelor's degree preferred
  • Excellent verbal communication skills
  • Strong knowledge of banking systems
  • Previous call center experience
  • Promote belonging and brand values

Key Requirements

  • Minimum 2 years leadership experience
  • Federal SAFE Act registration
  • Willingness to work hybrid schedule
  • Bachelor's degree (preferred)

Work Rights

Not specified

Tailored Resume

Cover Letter