Enterprise Technology Engineer - Incident And Problem Management

BP Retail UK

Pune, India
On-site
Major incident management
Problem management
Change management
BP Retail UK is seeking an Enterprise Technology Engineer specializing in Incident and Problem Management to lead resolution efforts for major incidents and enhance service performance. The ideal candidate should have extensive experience in ITIL processes and a strong background in managing incidents within a regulated environment

Job Summary

  • Take the lead to manage resolution of major incidents impacting bp.
  • Manage the quality of communications to stakeholders ensuring that major incident communications are relevant, concise and timely.
  • Participate in the capacity as a citizen developer to develop no-code, low-code digital product to drive service automation.

Matching Summary

Match Score: 85

BP Retail UK is seeking an Enterprise Technology Engineer specializing in Incident and Problem Management to lead resolution efforts for major incidents and enhance service performance. The ideal candidate should have extensive experience in ITIL processes and a strong background in managing incidents within a regulated environment.

Skills & Requirements

Must-have

  • Major Incident Management
  • Problem Management
  • Change Management
  • Crisis & Continuity
  • ITIL Core Process

Nice-to-have

  • Agile team experience
  • DevOps / SRE
  • ServiceNow development

Key Requirements

  • 6 to 10 years of experience
  • 5 to 7 years of relevant experience
  • Business-critical and regulated environment experience

Work Rights

Not specified

Tailored Resume

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