Bachelor's degree in hr or business administration
2+ years shared services or contact center experience
Experience as a call handler in shared services
The People Services Senior Analyst position at General Motors in the Philippines is a hybrid role focused on transformation and operations within the People Services function, requiring leadership and training capabilities. The ideal candidate should have a background in Shared Services or a Contact Center environment, with a strong emphasis on customer service and continuous improvement
Job Summary
This role leads transformation and operations at the business unit level while formally managing a team within a hybrid work model.
The successful candidate will act as a Subject Matter Expert, developing training content and conducting quality reviews to drive service excellence.
General Motors is committed to a world with Zero Crashes, Zero Emissions, and Zero Congestion, fostering an inclusive environment for all employees.
Matching Summary
Match Score: 85
The People Services Senior Analyst position at General Motors in the Philippines is a hybrid role focused on transformation and operations within the People Services function, requiring leadership and training capabilities. The ideal candidate should have a background in Shared Services or a Contact Center environment, with a strong emphasis on customer service and continuous improvement.
Skills & Requirements
Must-have
Bachelor's Degree in HR or Business Administration
2+ years Shared Services or Contact Center experience
Experience as a call handler in shared services
Hybrid work arrangement requiring office presence
Case management using Siebel system
Nice-to-have
Experience as a Trainer or Training Apprentice
Workday proficiency and HR systems knowledge
Multi-cultural team collaboration experience
Process documentation and SOP development skills
Customer-centric mindset with innovation focus
Key Requirements
Bachelor's Degree required
Minimum 2 years Shared Services/Contact Center experience
No immigration sponsorship provided by GM
Must be eligible to work in Philippines without sponsorship
Work Rights
Must be eligible to work in Philippines without sponsorship