The role involves providing transformation services driven by key offerings like Living Marketing, Connected Commerce, and Next-Generation Customer Care
Job Summary
The role involves providing transformation services driven by key offerings like Living Marketing, Connected Commerce, and Next-Generation Customer Care.
Candidates must have over 9 years of experience designing, architecting, and delivering solutions on major cloud contact center platforms.
The position requires creating a comprehensive digital roadmap to integrate AI chatbots and virtual assistants with existing cloud contact center systems.
Matching Summary
The role involves providing transformation services driven by key offerings like Living Marketing, Connected Commerce, and Next-Generation Customer Care.
Skills & Requirements
Must-have
9+ years Cloud Contact Center platform experience
Genesys Amazon Connect NICE Twilio Avaya Cisco
AI chatbot and Virtual assistant design
Digital roadmap integration strategy
Contact center of the future transformation
Nice-to-have
MBA from tier 1 institute
Speech analytics tools expertise
Global team collaboration experience
Assets accelerators and Point of Views creation
WFM solution business case articulation
Key Requirements
Bachelor's Degree required
MBA from tier 1 institute highly desirable
+9 years experience in Cloud Contact Center platforms
Experience with AI chatbot/Virtual assistant implementation