Alternance - Support It – Wholesale Europe -septembre 2026 - H/f/x

Chanel

Paris, France
L1/l2 it application support
Microsoft power platform experience
Excel proficiency required
The role involves providing Level 1 and Level 2 user support for Wholesale Europe IT applications within the Fragrances & Beauty division

Job Summary

  • The role involves providing Level 1 and Level 2 user support for Wholesale Europe IT applications within the Fragrances & Beauty division.
  • Candidates are expected to analyze ticket data, identify recurring issues, and contribute to optimizing support workflows and quality KPIs.
  • The position requires a Master's degree or equivalent in IT and fluency in both English and French to thrive in an international setting.

Matching Summary

The role involves providing Level 1 and Level 2 user support for Wholesale Europe IT applications within the Fragrances & Beauty division.

Skills & Requirements

Must-have

  • L1/L2 IT application support
  • Microsoft Power Platform experience
  • Excel proficiency required
  • Ticketing tool knowledge ServiceNow Jira
  • English and French bilingual communication

Nice-to-have

  • Low-code/No-code tool familiarity
  • Data analysis and reporting skills
  • Functional testing participation
  • International environment adaptability
  • Proactive service-oriented attitude

Key Requirements

  • Bac+5 / Master's degree in IT or Information Systems
  • First experience in IT application support
  • Understanding of L1/L2/L3 support levels
  • Mandatory Excel mastery
  • Fluency in written and spoken English and French

Work Rights

Must be eligible to work in France (Apprenticeship)

Tailored Resume

Cover Letter