Member Experience Manager

EōS Fitness

Las Vegas, NV, US
Hourly: $16 - $18 usd; benefits: group health, den...
On-site
Proven customer service or front-line leadership experience
Excellent written and verbal communication skills
Ability to multitask in fast-paced environment
The role focuses on developing a team that delivers exceptional customer experiences while hitting business objectives

Job Summary

  • The role focuses on developing a team that delivers exceptional customer experiences while hitting business objectives.
  • Employees will serve as the first point of contact for member concerns, ensuring quick resolution of service issues and billing questions.
  • The company offers free membership for employees and family members, along with competitive pay and daily pay options.

Matching Summary

The role focuses on developing a team that delivers exceptional customer experiences while hitting business objectives.

Salary

Hourly: $16 - $18 USD; Benefits: Group Health, dental, vision, 401(k) matching; Perks: Free membership, daily pay access

Skills & Requirements

Must-have

  • Proven customer service or front-line leadership experience
  • Excellent written and verbal communication skills
  • Ability to multitask in fast-paced environment
  • Proficiency with fitness management software
  • Knowledge of membership management and billing processes

Nice-to-have

  • Experience in fitness, hospitality, or service industry
  • Strong organizational skills and attention to detail
  • Social media platform proficiency
  • Microsoft Office Suite expertise
  • Solution-oriented mindset for member complaints

Key Requirements

  • Must successfully pass background check
  • Obtain CPR certification within 30 days of employment
  • Attend EōS Ethos and Customer Service Training within 30 days
  • Ability to lift more than 40 lbs routinely

Work Rights

Not specified

Tailored Resume

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