Business Title Gbs Preferred Cust Associate-2

Dogpawz

Unknown
Customer issue resolution
Claims and tracing management
Account management support
We are seeking a customer-focused professional to deliver a seamless, end-to-end service experience for UPS Account Executives and our preferred account holders

Job Summary

  • We are seeking a customer-focused professional to deliver a seamless, end-to-end service experience for UPS Account Executives and our preferred account holders.
  • This role is responsible for resolving service-related issues, managing tracing and claims inquiries, processing refunds, and handling service recovery, while maintaining full ownership of customer concerns through to resolution.
  • UPS is committed to providing a workplace free of discrimination, harassment, and retaliation.

Matching Summary

We are seeking a customer-focused professional to deliver a seamless, end-to-end service experience for UPS Account Executives and our preferred account holders.

Skills & Requirements

Must-have

  • Customer issue resolution
  • Claims and tracing management
  • Account management support
  • Shipping and tracking services
  • Proactive customer follow-up
  • Collaboration with internal teams

Nice-to-have

  • Strong verbal and written communication
  • Problem-solving abilities
  • Customer satisfaction focus

Key Requirements

  • High school diploma or equivalent

Work Rights

Not specified

Tailored Resume

Cover Letter