Cloud Platform Support Engineer

Guidewire Software

Krakow, Poland
Hybrid
Networking protocols and concepts
Aws, docker, linux, kubernetes
Object-oriented programming
Address and resolve customer support cases concerning the entire Guidewire cloud platform

Job Summary

  • Address and resolve customer support cases concerning the entire Guidewire cloud platform.
  • Document and maintain technical articles, including troubleshooting guides, knowledge base articles, and runbooks.
  • Foster a culture of curiosity, innovation, and responsible use of AI, empowering teams to leverage emerging technologies.

Matching Summary

Address and resolve customer support cases concerning the entire Guidewire cloud platform.

Skills & Requirements

Must-have

  • Networking protocols and concepts
  • AWS, Docker, Linux, Kubernetes
  • Object-Oriented Programming
  • Software development lifecycle
  • CI/CD concepts and principles

Nice-to-have

  • Embrace AI and data-driven insights
  • Information sharing and team-based resolution
  • Trusted advisor and technical point of contact

Key Requirements

  • Bachelor’s Degree in Computer Science or related STEM field
  • Proficiency in networking protocols
  • Familiarity with AWS, Docker, Linux, Kubernetes
  • Knowledge of Bash scripts is a plus
  • Familiarity with Object-Oriented Programming
  • Familiarity with relational databases
  • Familiarity with software development lifecycle
  • Familiarity with CI/CD concepts
  • Jenkins or TeamCity experience a plus
  • Demonstrated ability to embrace AI

Work Rights

Not specified

Tailored Resume

Cover Letter