The Customer Service Representative is responsible for providing the pivotal first impression and setting the tone for the patient, family, or visitor experience
Job Summary
The Customer Service Representative is responsible for providing the pivotal first impression and setting the tone for the patient, family, or visitor experience.
This position is responsible for badging all patients, families, and visitors that enter the UHealth hospital and creating an online profile for patients, families, and visitors so their next visit will be entered into the Fast Pass system.
The University of Miami offers competitive salaries and a comprehensive benefits package including medical, dental, tuition remission and more.
Matching Summary
The Customer Service Representative is responsible for providing the pivotal first impression and setting the tone for the patient, family, or visitor experience.
Skills & Requirements
Must-have
Provide patient first impression
Create patient ID badges
Assist with parking validations
Maintain patient confidentiality
Adhere to CICARE and ACT framework
Verify appointments in EPIC
Nice-to-have
Friendly, empathic, compassionate demeanor
Multilingual skill strongly preferred
Calm, professional, and empathic demeanor
Positive tone and helpful attitude
Key Requirements
High School diploma or equivalent
Prior Customer Service experience helpful
Proficiency in English
Able to work in a fast-paced environment
Ability to multitask and utilize time-management skills